Support from DJI is abysmal and lackluster but the seller is good to work with.I registered my Phantom DJI Professional, installed the app on my iPhone and and the next day I was planning on getting the drone up and running, and as I opened the app, it showed a message "Download latest firmware for your INSPIRE" What? I registered a Phantom 3 Professional, not a DJI Inspire! I sent several emails to DJI and went through the same "hoopla" that many others are reporting about terrible DJI customer service.So, I try and contact DJI through the app, I enter my password and it doesn't work. And when attempting to have a new password sent to me, I click the link, enter the new password and all morning long I get "server error" and I'm not able to reset my password.DJI is probably overwhelmed at their help desk in China and they are understaffed but that is no excuse. with customers The reason so many customers are contacting DJI support is because the manual that comes with their drones are terrible.If you do a Google search for "DJI Customer Service Reviews" you'll eventually see a link for "DJI BBB Complaints" and the Better Business Bureau has given DJI a big fat "F" as in Failing Grade.The other various problems with drones from DJI, they require FREQUENT FIRMWARE UPDATES and they can be a pain, especially if your DJI app is telling you to update for a THE WRONG DRONE.DJI gets failing grades because of their inability to effectively communicate with their customers...DJI gets failing grades because of their apps that don't know what drone you are using...DJI gets failing grades because of their "server errors" and their inability to provide a new password reset if you need a reset...DJI gets failing grades because if you have been lucky to originally get into the app, and you click on their link for videos (such as shoing how to download new firmware) you'll get a message off of YouTube "user has removed this video"...DJI has been nothing more than an exercise in frustration and I'd suggest you look for a more reputable and reliable drone maker than DJI.Last but not least, when my Phantom 3 Professional Pro arrived from Amazon, it showed up in a massive box that was entirely too large and whoever packed it simply stuck one small wad of brown paper in the box. As a result of not having padding on the top, bottom and three sides, my Phantom 3 Professional bounced around inside the massive Amazon box like a ping-pong ball and when I opened it, the gimble/camera guard had come loose as well as 5 other protective pieces inside that factory box. I decided to never again order an expensive electronic item from Amazon again and on 12-09-15 I decided to buy a Yuneec Q500 4K Typhoon Quadcopter Drone from Best Buy and have it shipped to my local store. I suspect this drone will not have received the ping-pong ball torture like the one I got from Amazon... (Do your own Google search for "Amazon Terrible Packing/Packaging" and you'll be reluctant to get a drone sent from the chimpanzees that Amazon hires to work in their shipping centers.