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More Than One Way to Fix Firefox

Q. I sometimes get a message in Firefox about an “unresponsive script.” What is this error and how can I fix it?

A. Many websites use JavaScript code to make menus and other page elements more interactive. Like other types of code, these scripts occasionally do not work as they are supposed to and can cause problems — like freezing the whole browser. Most browsers give you the option to stop the script that is trying to run, but sometimes the program may just stall out anyway.

If Firefox is not set to automatically upgrade itself to the latest edition, update the browser to the most recent version. A Mozilla support page for Firefox offers some troubleshooting suggestions, including to let the script in question run a little longer, or to see if the error appears only on specific sites.

Add-on software can also slow down a browser or interfere with its performance, so you may want to check any extensions, add-ons and themes you have added. Mozilla’s site has a page where you can check your Firefox plug-ins, and its Firefox Health Report tool offers information and statistics about the browser’s speed and stability.

Declining the Offer to ‘Get Office’

Q. Windows 10 keeps popping up alerts telling me “Get Office.” I do not want Office. How do I make it shut up about Office?

A. As you have noticed, Microsoft is not shy about pushing the latest versions of its Office productivity suite or its Skype communications program by way of Windows 10 system notifications. Unless you have customized your Start menu, you probably have a Get Office tile waiting for you as well.

You can turn off the pesky notifications by opening the Start menu, selecting Settings and then System. Next, choose Notifications & Actions and scroll down to the “Show notifications from these apps” area. Next go to the entry for Get Office, switch the button from On to Off. (While you are in the Notifications & Actions box here, you can also turn off other system alerts you do not wish to see.)

If you have not already pruned your Windows 10 Start menu of unneeded tiles, you can quickly remove the items you do not want to see from view. To ditch the Get Office tile — and any others you want to discard — open the Start menu, locate the unwanted tile and right-click it (or press and hold on a touch-screen) until the contextual menu appears with the option to unpin the item from the menu.

You can also try removing the app completely from your system, although some users report that the Get Office app can reinstall itself after a Windows update. If you do not mind using the command line interface, the PowerShell system utility may help you remove the Get Office app for good, but proceed at your own risk.

Personal Tech invites questions about computer-based technology to QandA@nytimes.com. This column will answer questions of general interest, but letters cannot be answered individually.

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