Thomson Holidays agrees to pay £22,500 in compensation to British tourist who fell seriously ill at three-star resort in Egypt and still visits her GP due to ongoing problems
- Mandy Davis stayed at the three-star Tropicana Rosetta & Jasmine Club
- The 32-year-old suffered diarrhoea, vomiting, stomach cramps and a fever
- She lost weight and continues to visit her GP due to ongoing problems
- The social worker said food was exposed and birds were in the restaurant
- Thomson Holidays declined to comment on the five-figure settlement
Thomson Holidays has agreed to pay more than £20,000 in compensation to a British tourist who fell seriously ill at an Egyptian resort and says she is still feeling the effects 18 months later.
Mandy Davis, from Darlington, County Durham, said her 10-day stay at the Tropicana Rosetta & Jasmine Club in the Red Sea resort of Sharm el-Sheikh was ruined by gastric illness.
The 32-year-old social worker, who booked the all-inclusive getaway with Thomson, said it was supposed to be a relaxing time with her then-partner, but it turned into a ‘terrible’ experience, as she suffered diarrhoea, vomiting, stomach cramps and a fever.
Mandy Davis (pictured with her son) fell seriously ill while staying at the Tropicana Rosetta & Jasmine Club
Mandy said she fell ill just days into her holiday in October 2013, and she lost a ‘significant’ amount of weight and continues to visit her GP due to ongoing problems related to the illness.
The mum said she occasionally saw food being exposed for long periods of time at the three-star resort’s buffet, and fresh food was sometimes added on top of old food.
She said she witnessed birds and flies in the restaurant while food was being prepared and served.
After she returned she hired lawyers from Irwin Mitchell to investigate the cause of her illness.
The law firm said TUI UK Ltd, Thomson’s parent company, admitted primary liability and the two sides reached a £22,500 settlement.
Mandy Davis (pictured with her current partner) continues to visit her GP due to ongoing health problems
Mandy said: ‘Holidays are supposed to be relaxing and enjoyable, but the 10 days spent at this resort were absolutely awful and my ongoing health issues related to the illness I suffered act as a constant reminder of my terrible experience.
‘I’m so relieved Irwin Mitchell has secured this settlement so I can start to put my terrible ordeal behind me.
‘No amount of money can make up for the impact this illness has had on my life, but now that I know TUI will be held responsible for the failings at the resort, I can begin to move forward with my life.
‘I can only hope my case has helped to improve the food and hygiene standards at the resort and other people staying there don’t have to suffer in the same way I have.’
Mandy Davis said she hopes food and hygiene standards at the resort have improved since her experience
A spokesperson for Thomson Holidays declined to comment.
Jatinder Paul, a lawyer at Irwin Mitchell, said: ‘Mandy’s case shows just how much of an impact an illness can have, as she continues to suffer with problems related to her illness almost 18 months after returning to the UK.
‘She has been forced to alter her diet to reduce the frequency of these problems and we are now delighted to have secured a settlement for Mandy to cover the cost of her ruined holiday and the ongoing problems she endures on a day-to-day basis.
‘It is important that tour operators take note of this case and ensure that their customers’ health is protected by ensuring the hotels they are advertising have the appropriate hygiene standards.
“We are pleased to have agreed a fair settlement with TUI UK Ltd and we hope that Mandy will now be able to put her terrible ordeal behind her and continue her road to recovery after suffering such terrible symptoms.’
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