My theory is that he is trying to steal some unsuspecting member's account for himself.
The victim might not even know about this since the email address was changed.

I havent used btce in a while, but as far as I remember there is a withdrawal confirmation link sent via email.
Perhaps thats why he changed the rmail.

Fact is - he changed email, he doesnt have access to Skype (he could change the pw if it was forgotten but he doesnt have access to the email; convenient), he refuses to send a small deposit from the original wallet that he could also restore access to; he doesnt send notarized passport and he refuses to go to a verification office.

Yet for some reason he asks for help here instead of a lawyer and cryptodevil is helping him again - for an unknown reason.

I think that if he wants help from strangers he has to prove to those strangers that he didnt steal the coins.

He cant do that.

For us, your verification is
1. Your access to the purse from which the deposit was sent bitcoin
2. Your access to the purse which had been withdrawn bitcoin
3. Your e-mail
The rest of the data you provide during registration is not, and to use them as we can not verify.

If the user can not provide the correct information about which we have written above, how can we trust him?

The user has no access to email or to bitcoin wallets.

We have currently:

1. Mail a user deleted on gmail due to the fact that someone is trying to hack it.
2. The user has no access to the purses from which the bitcoin transaction
3. The user claims that his Skype also deleted in which we communicate with him.
4. The user wrote to us constantly with new e-mail: (steve***@safe-mail.net, stevenwag***@hotmail.com, stevenwa***@gmail.com)
5. The user claims that he does not have access to the wallet, the question from this screen https://i.imgur.com/vppQXmB.png we have the original of the file and in the file properties is written that it is made in Photoshop versions CS6?

All these facts indicate that access to the account is trying to get a fraudster.


We are waiting for comments from the user on all issues!

Why would a "victim" leave thousands worth of bitcoins to be claim by someone else? If the account wasn't mine, I believe that it would have been recovered a long time ago.


The email was never changed, it's still the same. It's just not usable. They have confirmed that the email was deleted by Gmail since they could send a message there and get an invalidation "bounce". Cannot be recreated nor used, permanently.


Fact is, I never changed the email. I sent them what skype I used to communicate with them, but it's not accessible because it's associated with the deleted Gmail. It's impossible to send a small deposit from the original wallet since it was used in 2012 and 2013, we're in 2017 now. And I have sent them a notarized document that proves that I was PHYSICALLY in a legal office to sign my declaration. Also, the email associated with my BTC-e account contain my first and second email, which serves as complementary evidence to justify my claim (yes, I did send them my passport, AGAIN, yesterday).


They operate in a shell company @ UK. Their legal company is operated by a signer from some random country that is the director of atleast a hundred different companies. Good luck trying to reach them. The best option is to go public.


I already did, by exposing BTC-e inability to comprehend common sense and logical behavior.

On a side note, you have intentionally posted misinformation on this thread with the attempt to give credibility to BTC-e, even tho you have absolutely no valid arguments and were already proven to be wrong by numerous people.



Your offer is ridiculous to say the least. You have offered to send the funds to a bitcoin wallet that the last time it was used was in 2012 and 2013. In fact, all the wallets that were used there were from ages ago since you have locked my account for a considerable amount of time now, or am I wrong? You are conveniently choosing the most ridiculous options, even tho you know the nature of this situation. You are intentionally ignoring the knowledge of my transactions, specific details containing my information and details of my transactions to the exchange. Unless I have access to your servers to filter the transaction details of my own account, how else could I know about such details? You are ignoring that, which is the most logical thing in this whole conversation.

Also, it was you who asked for a notarized document, a copy of my passport and a picture of me holding a paper saying "For BTC-e" while also holding my passport in the other hand. Why would you ask for that if it's labelled as "invalid" in the retrieval process?



1. The email was deleted a long time ago, way before I even contacted you.
2. The bitcoin wallets ONLY used in 2012 and 2013, never were they used recently.
3. The Skype was never deleted; was associated with the deleted email.
4. The reason why I wrote to you using different emails (which I have already stated in this thread) is because you kept ignoring my tickets for weeks.
5. The screenshot is cut and filtered to only show what you were asking; the screenshot was sent in 3 different versions and formats. You acknowledge that in your later ticket that the nature of the screenshot was on longer an issue. That's why you offered to send my funds to a different account.

Now I have some questions for you:

1. Why have you been ignoring me for the past 13 to 14 months, and are just now replying after I accused you of scamming?
2. Why did you requested all my personal information, including copy of passports, utility bills and picture of me holding a paper and my passport, if it's not valid as proof of evidence?
3. Why did you say that you couldn't "restore" access to my account, but were willing to transfer the funds to a different account?
4. Why are you acting so defensively, when all we want is for you to come clear on your actions and contradictions?
5. Why do I think that someone from inside your team actually stole my funds, and you're trying to cover up?

Wow, you just proved my theory.
What would you say about this - https://blockchain.info/address/16Ra2jxaZBPF5thJskKuABwAr3wZPgzgZc

I see a 499BTC transaction. Where is the 480BTC transaction on the screenshot exactly?
That's 19BTC difference.

Please explain this!

If you could do a screen from a purse means you have access to it right?
Screen purse was made in 2016, why do you say that you do not have access to it?
We offered you return your account balance to the address from which were sent bitcoin!
Why do you refuse our offer?
How do you screen a purse? if you say that they are not user since 2013?

Do not leave the answer!
User painted purse in Photoshop! Do you think it's legal?
The user attempted to deceive us gave false screens purse.

No, it means I HAD access to it in 2013. I took a screenshot of that transaction on the same day to prevent future complications, had it emerged, because it was a considerable amount of BTC I was depositing. I understand your concern regarding the date of the screenshot, but I already explained to you in detail, thorough your support platform, why is it dated 2016. The document was uploaded to the modifier platform on that year and date. That was the reason why I sent you the original, uncut version dated much earlier. You understood the nature of it, accepted the older screenshot and never questioned it again until now. You are asking exactly the same questions for which I already gave the answers to. I understand that some of the information might have been lost in translation due to the fact that there are multiple assistants from your side dealing with this situation and a language barrier. But I'm willing to go back to ground zero (once again) and provide the necessary information that I've already provided since day 1, assuming that you get just one assistant to deal with this situation. Mixing up a multitude of people will only make this situation even more confusing.


I didn't adulterate the screenshot to make it look more reliable or to defraud you, I rendered it so I could show you that specific information from the screenshot. After that, you accused me of photoshopping, which is fine since I had the original to show you. I sent you the original afterwords, and you never mentioned it again until NOW.

Lets go through the whole process again. In your Terms of Service, in the "Identity Verification" section, you comply with AML/CTF recommendations. Let me quote you: "[...]To comply with AML/CTF recommendations, we require our clients to verify identity by providing scanned copy of ID and scanned copy of utility bill or a bank statement which should not be older then 6 month. Copy should be in good resolution and colored."


Also quoting on your knowledge base (Article 3): English > BTC-e.com account > Logins, passwords and data recovery > I forgot my email and can't log in to BTC-e. How can I recover it?

"If you can’t access you email for whatever reason, please create a ticket to our support with the following information:

• your username and registered email (the old email);
• your transaction history (at least the last three (3) transactions);
• the methods of deposit;
• the history of IP entries;
• the new email you’d like to use in your account."



And here's what I've already provided, and can provide again:


1. Information about the last transactions to the exchanger;
2. Information about the acount (Login & Email):
3. The IP I used inside the exchanger (Login & Withdrawal);
4. Documents (passport, ID & Utility Bills);
5. Physical evidence of the passport while holding a paper saying "For BTC-e";
6. Notarized document signed by a legal agent with a valid commission number;
7. Screenshot of the wallet used for DEPOSIT in the exchanger (2013);


Most of this information cannot be obtained by a third-party unless they have access to the servers. So unless I'm someone from the inside of BTC-e, there's no way I could have access to such detailed information.